Q1.Why our website cannot support credit card payment gateways such as API?
A：We have tried to apply for credit card payment gateways, but under the terms provided by these service providers, using their payment gateways to sell drugs online is prohibited.We are a legitimate pharmacy and compliance with the law and terms and conditions is a basic requirement
CCAvenue:Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a licensed medical practitioner
Instamojo:xxi. Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a licensed medical practitioner;
Stripe:Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals;
Shopify:Cannabis dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online pharmacies; prescription-only products including card-not-present pharmaceuticals;
Q2:What payment methods do you offer?
A：We offer a variety of popular local payment methods. For example, China UnionPay and Alipay for Chinese customers, QIWI and webmoney for CIS countries, PayPal for European customers, Arab customers prefer to use bank wire transfers.We are happy to provide more popular payment methods in your region and we have a lot to learn.
To avoid FDA warnings, we recommend using USDT, but don't worry, we are a pharmacy that has been in business for 30 years and we can guarantee the quality of our medicines 100%.
All these accounts belong to businessmen who have business dealings with India and they are our partners. Once we confirm receipt of payment, we will keep our promise.
Q3:How do you pay us?
A：a) Please select your preferred payment method on the payment page.
b) Keep the screenshot when the payment is complete.
c) Upload the screenshot to our website via the upload button on the payment page.
d) Our accounting department will verify the screenshot and when we confirm receipt of your payment, your order will go through the packaging process.
Q4：What do I do if I need a refund?
A：Please read our exchange policy carefully.
Q5:It's the first time I've bought medicine from Medicine Center. Do you offer cash on delivery?
A:We are sorry to inform you that we are unable to offer you a cash on delivery service. Because some customers choose to reject the package when they receive it , some countries' customs may hold the returned package without any reason. We are unable to request a recall of the package from your customs, and if this happens we will lose everything.
If you choose to reject your package when you receive it or if the package is returned because it CAN NOT be cleared through customs, we have to wait until the package is returned to our shop. Also we CAN NOT offer a refund before we receive the returned parcel.This is very complicated because Indian customs may also detain returned packages too. This can mean several months, so please consider carefully if you would like to reject your package.
Because every package means a family in need of medication. We are very sorry for this, and as a pharmacy that has been in business for 30 years, we know how much this means to families. It is 100% our duty to contact the customer for a refund after we receive a returned package. We also had a problem we couldn't solve: we tried to contact the customer using the phone number in the mailing address, but got no response. This makes us feel very guilty and anxious. We really want to get in touch with these customers. Please do contact us if you notice any irregularities in the shipping of your parcel.